A while back I was out on a training ride and was coming off the Scott Street Bridge and hit a storm drain hole (here). My brand new Neuvation wheels held up where others would have busted. When I got home I discovered that I had a flat spot in the rim. I trued it back up but some spokes were loose and generally made the wheel weak. For a while now I have consistently tried to keep it true and when riding I can feel a “sway” or “bumpity bumb” in the back.
I decided to write to John Neugent at Neuvation Cycling. To my astonishment he offered me a refurbished wheel at 50 bucks. To order a rim and rebuild it would of cost me more I am sure. If I were to get new ones it would of been 200 or more. Thanks John!
I highly recommend Neuvation Wheels!